This Return & Refund Policy explains the rules that apply to ticket purchases made through Tiked(the “Platform”). Tiked is a technology intermediary that enablesEvent Organizers to publish events and enablesCustomers to purchase digital tickets. Unless Tiked explicitly states otherwise in writing,Event Organizers are responsible for the Event and for refund decisions related to Event cancellations, postponements, schedule changes, venue changes, and Organizer non-performance.
1) No Physical Returns
Tiked does not sell physical goods. Tickets aredigital products/services(access to an event). Therefore, there isno physical return and nothing needs to be mailed back.
2) General Rule: Sales Are Final
All ticket sales are generally final. By placing an order, you acknowledge that ticket purchases may be time-sensitive and capacity-limited, and that entry may be validated using a unique QR code and/or downloadable ticket document.
3) When a Refund May Be Considered
A refund (or other compensation such as credit) may be considered only in limited circumstances, including:
- Event cancellation / postponement / material change:Determined by the Event Organizer’s policy and applicable law. Tiked may assist but does not guarantee refunds.
- Payment errors: Verified duplicate charges, incorrect amounts due to an error, or payment taken but not properly recorded.
- Fraud / unauthorized transactions:Verified fraud, subject to investigation and applicable law.
- Legal requirements: Where a refund is required by applicable law.
4) Timeframe to Request a Refund Review
Customers may request a refund review within7 days from the date of purchase, unless a longer period is required by law or a different timeframe is stated by the Event Organizer’s policy for a specific Event.
Submitting a request does not guarantee a refund.
5) Proof of Purchase Required
To review any request, we require proof of purchase, such as:
- Order reference / purchase reference
- Transaction ID from the payment processor
- Email used for the purchase
- Event name and date
Requests without sufficient proof may be rejected.
6) Discounted Tickets / Promotions
Tickets purchased usingdiscount codes or promotions are generallynot eligible for refunds, except where an Event is canceled/materially changed, there is a verified payment error, fraud, or where required by law.
7) Exchanges
Tiked does not offer “exchanges” for tickets as a standard policy. If there is a technical issue with ticket delivery (e.g., PDF/QR generation), Tiked may reissue or correct the ticket at no cost.
If ticket transfer is enabled for an Event, transfers may be available subject to platform rules and Organizer restrictions. Transfers are not refunds and may be limited or reversed in cases of suspected fraud or policy violations.
8) Payment Processing (Wompi)
Payments are processed through a third-party payment processor (Wompi). We do not store full payment card details. Chargebacks, disputes, and payment reversals are handled according to the payment processor’s and issuing bank’s processes, and may affect account status if fraud or abuse is detected.
9) How to Request a Refund Review
Customers do not need to mail any physical product. To request a refund review, contact us and include your proof of purchase.
10) Organizer Responsibility and Platform Limitation
Tiked is not the Event host and does not control the venue or the event execution. Organizers are responsible for event fulfillment and compliance. To the fullest extent permitted by law, Tiked’s liability related to refunds is limited as described in the Terms and Conditions.
Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time. We will notify you of changes by posting the updated policy on this page and updating the“Last updated” date at the top of the document.
We may also notify you via email and/or a prominent notice on our Service prior to the change becoming effective.
Contact Us
Phone: 315 6654847
Mail: CRA 59 Nro. 40-286 L2, Villavicencio, Meta 500005, Colombia